Frequently Asked Questions

I have defective parts, who should I contact?

Sullivans USA Inc. will replace any missing or defective parts within 30 days of purchase. Please fax a dated receipt with your request to 630.435.1532 or send via e-mail to Let us know what parts you may need in your request.

THIS POLICY DOES NOT APPLY TO DAMAGES DUE TO SHIPPING. For further assistance, please call 800.862.8586.

 Our 30-day no-charge replacement policy for parts does not apply to items sold AS IS, CLEARANCE, CLOSEOUT, FINAL SALE, ETC. Any parts requested under these circumstances will be charged to the customer, including shipping charges. Shipping charges for replacement parts to Alaska, Hawaii or any point outside of the Contiguous United States are not covered under our policy.

If you are outside of the 30 day period, replacement parts are available for purchase. For further assistance, please call 800.862.8586.


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