Home / FAQ

Frequently Asked Questions

View answers to our frequently asked questions below. If you have a question that is not answered on this page, please Contact Us.


 
Where can I purchase Sullivans USA's products?

You can find Sullivans USA's products in major retail stores like JoAnn Fabrics; wholesale distributors like Notions Marketing and Checker Distributors; online stores like Amazon.com, Walmart.com, Nancy's Notions and MyNotions.com. Plus you can ask for us by name at your favorite local sewing and quilting store.

If you are a distributor and would like to sell Sullivans products, please contact us at 800-862-8586 to begin the setup process.


I have defective or missing parts, what should I do?
Sullivans USA, Inc. will replace any defective or missing parts within 30 days of purchase. Please fax your dated receipt with your request to 630-435-1532 or send via e-mail to Parts@SullivansUSA.net. Let us know what parts you may need in your request. It is also helpful to include any photos in your email. If you are outside of the 30 day period, replacement parts are available for purchase. View more here. For further assistance, please call 800-862-8586.

PLEASE NOTE: This policy does not apply to damages due to shipping. Our 30-day no-charge replacement policy for parts does not apply to items sold AS IS, CLEARANCE, CLOSEOUT, FINAL SALE, ETC. Any parts requested under these circumstances will be charged to the customer, including shipping charges. Shipping charges for replacement parts to Alaska, Hawaii or any point outside of the Contiguous United States are not covered under our policy. For further assistance, please call 800-862-8586.

What are your business hours?

Sullivans USA, Inc. is NOT open to the general public. For assistance with any of our products or questions, you can call us toll free Monday through Friday from 8:00am to 4:30pm at 800-862-8586.


What products do you offer?

We are a full line manufacturer producing such items as: Embroidery Floss, Thread, Furniture, Zippers, Aerosols, Sewing Needles, Yarn, Scissors, Sewing Patterns, Tables, and much more! Visit our Catalog page to view our current products.


Where can I buy replacement parts?
Sullivans USA Inc. will replace any missing or defective parts within 30 days of purchase. View more here. If you are outside of the 30 day period, replacement parts are available for purchase. To place your order, call us at 800-862-8586. We accept Visa and Mastercard. Replacement part orders typically take 5-7 business days to process and ship.


Where can I find some customer testimonials?

Customers can leave comments on every item in our Catalog page. You can look at each individual item and see what rating other customers have given to it.