Frequently Asked Questions

View answers to our frequently asked questions below. If you have a question that is not answered on this page, please Contact Us.


 
1. Where can I purchase your products?

You can find our products in major retail stores like Hobby Lobby, Jo-Ann Fabrics, and more; wholesale distributors like Notions Marketing, Checker Distributors, Norden Crafts, and others; online stores like MyNotions.com and StitchonItDirect.com. Plus you can ask for us by name at your favorite local sewing and quilting store.

If you are a distributor and would like to sell Sullivans products, please contact us at 800.862.8586 to begin the setup process.


2. How many years have you been in business?

Sullivans USA, Inc. was launched into the market in 1992. Our parent company in Australia, M.T. Sullivan & Co. was established in 1972.



3. I have defective parts, who should I contact?
Sullivans USA Inc. will replace any missing or defective parts within 30 days of purchase. Please fax a dated receipt with your request to 630.435.1532 or send via e-mail to Sullivans@SullivansUSA.net. Let us know what parts you may need in your request.

THIS POLICY DOES NOT APPLY TO DAMAGES DUE TO SHIPPING. For further assistance, please call 800.862.8586.

PLEASE NOTE:
 Our 30-day no-charge replacement policy for parts does not apply to items sold AS IS, CLEARANCE, CLOSEOUT, FINAL SALE, ETC. Any parts requested under these circumstances will be charged to the customer, including shipping charges. Shipping charges for replacement parts to Alaska, Hawaii or any point outside of the Contiguous United States are not covered under our policy.

If you are outside of the 30 day period, replacement parts are available for purchase. For further assistance, please call 800.862.8586.


4. What are your business hours?

Sullivans USA is NOT a retail store, therefore we are not open to the general public. For assistance with any of our products or questions, you can call us toll free Monday through Friday from 8:00am to 4:30pm at 800.862.8586.



5. What products do you offer?

We are a full line manufacturer producing such items as: Embroidery Floss, Thread, Furniture, Zippers, Aerosols, Sewing Needles, Yarn, Scissors, Sewing Patterns, Tables, and much more! Visit our Catalog page to view our current products. 



6. Where can I find some customer testimonials?

Customers can leave comments on every item in our Catalog page. You can look at each individual item and see what rating other customers have given to it.